Your Partner Through The Digital Age
A clear and well-defined glossary to ensure the consistent and high-quality translation of key terms.
Average handle time (AHT), is a common KPI for contact centers and an important customer service metric that measures the average length of a customer’s call.
Automation is the use of technology to systematically execute the routine, repetitive, resource intense, and time consuming tasks with minimal or no human involvement.
Automation Cloud is a comprehensive suite of Engagely AI-powered Intelligent Virtual Assistants (IVAs) that automates support and CX workflows to drive personalized, results-oriented conversations across Chat/Text, Voice, and Email.
Engagely’s Automated Speech Recognition Engine drives voice-driven interactions while enabling Voice bot to seamlessly communicate across traditional and modern text-based interfaces.