Your Partner Through The Digital Age

Your Partner Through The Digital Age

"customer analytics cloud"

Supercharge Your Business Operations With Intelligent Analytics For Contact Center

Get meaningful and actionable insights across your entire contact center at a glance so you can make better decisions backed by data.

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"engagely analytics cloud"

The future of customer experience lies within intelligent analytics and actionable insights

Engagely analytics cloud is not limited to just facts and figures but it converts it into more collaborative business intelligence that predicts outcomes and drives strategic business decisions for the future. The accurate and validated analytics help un-reveal the insights in the customer data, teams’ performance, and business trends so that you can act upon them for accelerating business performance.


Make better and informed decisions with meaningful insights

"conversation insights"

Conversational Insights

This is a powerful feature that lets you gain detailed insights on every single conversation between your customers and agents in real time. It lets you identify and monitor each conversation and act on gathered insights that are the most meaningful to your overall CX. It further allows you to evaluate and critically look at the ones that need special attention or have the greater potential to drive change in your overall CX and EX. Engagely analytics lets you have the view of end to end chat history with detailed intent- entities, session insights, customer satisfaction score reports, languages usage, customer feedbacks, live chat insights and more.

" call audit"

Call Audit

The 100% call audit gives you better visibility of your every customer call. Engagely analytics transcribes each and every call to further let you identify the underlying reasons for customer dissatisfaction and agents behavior or attributes during the call. The keywords can be found within the transcripts along with its frequency and occurrence over time. It also helps you accurately identify intents and sentiments of the customer to  drive an empathetic customer experience and report a flag if and when required.

"agent performance"

Agent performance

The insights help you gain a holistic picture of your team’s performance that leads you to more strategic initiatives. The scoreboard includes insights on process adherence, compliance, quality assurance and customer satisfaction scorecard basis call hold, supervisor escalations, sense of urgency and more. The reporting and custom dashboarding along with supervisory control further lets supervisors keep track of agent development and progress and thereby quickly identify critical areas for coaching.

" business insights"

Business Insights

This is a very powerful feature that lets you have an aerial view of your overall business insights to help you know exactly what’s happening in your business. Engagely AI engine analyzes millions of customer conversations in real time. It helps in turning a vast pool of data into actionable insights, identifying blockers to the improved customer and agent experience and recommending business improving actions.

The analytics outperform when combined with other transformative AI solutions

"engagely automation cloud"
"unified communications cloud"
"cloud contact center"

Engagely Automation Cloud

The voice-first automation suite of intelligent virtual assistants (IVAs) derives better insights for each conversation you have with a customer by leveraging custom dashboards, user insights, real time monitoring, goal completion rate tracking, and report scheduling. Thereby helps you power your CX across channels, languages, and devices.

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"engagely automation cloud"

Unified Communication Cloud

With rich analytics, Engagely’s single window console helps you streamline customer and agent interactions with the unified inbox across voice call, email, chat, and messenger apps for driving exceptional CX .

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"unified communications cloud"

Contact Center Cloud

Leverage built-in analytical intelligence to automate and simplify call center operations with unified customer and agent experience across channels with minimal deployment time and reduced costs.

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"cloud contact center"

Our success stories


How Engagely helped increase Lead Generation Rate by 30%

Client is one of the largest retail broking houses in India....


Transforming merchant/distribution partners engagement using Conversational AI

The first payments bank to go live with 410 branches and more than 25,000 banking points on day one....

Delight your customers with predictive AI experience