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Provide real time, 24*7/365, omnichannel support with reduced cost
Eliminate silos in the traditional customer support system with AI-powered engagements
Improved first contact resolution (FCR) rate
Drop in average handling time (AHT)
Automation of routine queries
Reduction in call volumes
Modernizing the journey from query to resolution with customer support automation
Driving customer support automation with next gen AI suite seamlessly improves agent experience
The dynamic contact point unifies website, mobile apps, email, and social media channels into a singular platform while retaining cross channel context.
Resolutions offered by automated customer support are quick and prompt. It saves customer support representatives time and improve your ability to delight more customers.
Intelligent Query Routing
In case of complex queries, the AI system intelligently routes the query to the most suitable agent ensuring seamless transition.
Smart Live Agent Assistance
Live Agent Assist offers real-time assistance to agents by delivering right information instantly. It further simplifies operations with seamless peer to peer connection.
The AI driven analysis of business data provides the agent with insights that guide him/her in making informed decisions.
Embrace customer support automation for the next gen customer experience
AI Automation Cloud
Engagely voice-first AI automation suite houses AI bots that help businesses connect, communicate, and engage better with their customers in real time. The AI powered voice bot, chatbot, and email bot take customer engagement to another level. The omnichannel customer support enhances end-to-end customer journeys with intelligence, intuition, and sentiment driven approach at scale.
Unified Communication Cloud
This is an all-in-one modern solution for unmatched AI customer support. The unified communication cloud connects all the channels into a single window console providing consistent customer support with efficiency and precision. It simplifies dynamic customer support by enabling complete control from a singular window in real-time.
Engagely Analytics Cloud
This helps in converting data into insightful information in real time. The custom dashboards and modern reporting with detailed metrics provide actionable data to continually improve your customer support performance. AI based analysis transforms vast structured and unstructured data into useful information and actionable insights.
Automating customer support for enterprises across industries