Your Partner Through The Digital Age

Your Partner Through The Digital Age

"retail bot and customer conversation"

Modern-Age Customer Shopping Experiences With AI In Retail

Provide your digital customers a premium customer experience even at the most difficult and demanding times with smart AI-automation

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Proud to be associated with

"Retail Automation"

Retail automation transforms customer experience at scale

With’s CX automation solutions, offer a smooth, rich and unique shopping experience to your consumers across their preferred channels and languages. Artificial intelligence in retail helps you drive data-driven business decisions and thus allow you to seamlessly improve customer satisfaction, boost productivity, increase sales, marketing efficiency, revenue and turn every conversation into a business opportunity!

Why is retail embracing AI?


Improved consistency across channels while shopping online


Improved customer experience


Expect customized options offerings


Prefer to shop online rather than visiting stores

AI makes it easier for you to keep your customers happy

"Retail Customer Journey"

Automate the complete buying experience to delight each and every customer

"Retail Operation Automation"

Product Recommendations

Help customers find the right fit products based on their past purchase behavior

Place Order And Track Order Status

Save time, efforts and resources by automating routine operations like order placement, status update, return and refund process & more.

Resolution To Complaints / Escalations

Delight customers with real time resolutions to their customer support issues while enabling them to self serve.

Customer Feedback

AI in retail powers conversational engagement and helps you seamlessly learn how your customers feel post purchase of the product.

Notifications And Promotions

Collect and store conversational data to provide AI-driven insights for planning and creating marketing campaigns.

Automated-Instant Responses To FAQs

Automate your routine queries to scale up CSAT with zero waiting time and improved response time.

Deliver unified customer support, engagement and experience with Engagely’s AI powered solutions

"automation cloud"
"unified communication cloud"
"Customer Analytics Cloud"

Engagely Automation Cloud

Streamline your complete communication channel with’s AI driven voice, email and chat bot automation. Empowered with advanced NLP, these bots are more than capable of handling 95% of complex queries. Furthermore, they are supremely vigilant to tackle all kinds of consumer queries with great care and precision.

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"automation cloud"

Unified Communication Cloud

Engagely’s Unified Communication Cloud is a single window console for all your consumer queries and their resolutions across multi-messaging apps and devices in real time. Wherein, with the live chat software and Agent Assist, you can seamlessly scale up the operational efficiency by supporting human expertise with real-time intelligent assistance.

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"unified communication cloud"

Customer Analytics Cloud

Meet customer expectations like never before by gaining visibility into consumers’ preferences. Deliver customer-curated experiences based on the insights gained from segmentation analysis, sentiment analysis, demographic analysis and more to have a better understanding of your customers, their behavior, interests and exact needs.

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"Customer Analytics Cloud"

What makes stand out from others

"Ready To Use AI Models For Retail"

Ready To Use AI Models For Retail

"No Code Platform"

Complete Automation With No-Code

"seamless integration with CRM systems"

Integration With Internal Banking CRM Systems

Proprietary NLP Engine


Multilingual And Omni Channel Presence

Enhancing customer support and engagement in 35+ channels across text and voice

Our success in transforming retail operations


Enhanced Customer Engagement using WhatsApp Bot

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The client is a leading InsurTech platform to purchase life and general insurance products. The client focuses on introducing and delivering value-based, innovative, and competitive solutions for their customers....


Transforming merchant/distribution partners engagement using Conversational AI

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The first payments bank to go live with 410 branches and more than 25,000 banking points on day one....

Drive meaningful interactions with customers to drive sales growth