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Make your customers feel truly heard
Customer experience is considered as the final differentiator in today’s increasingly competitive business environment. Although, most companies invest heavily to improve their overall contact center performance but, painful legacy IVRs, long customer waiting times, limited business knowledge of agents, and contact center overheads can make it difficult to delivering great customer experience. However, all this has changed with the arrival of Voice AI. Voice AI is currently shaping the future of customer experience by helping businesses overcome the limitations of the traditional IVR system.
Create connected customer experience at speed and scale with Engagely voice AI
100%
Reduction in wait time
80%
Automation of customer queries
70-75%
Reduction In operational cost
25%
Improvement in NPS/CSAT
Voice AI is all about facilitating your customers with a seamless experience
The voice bot improves customer experience with natural conversations & humanized experiences
Mitigate Call Drops
Call drop indicates the call center’s inability to meet customer expectations or provide solutions in real time. This leads to customer dissatisfaction and it can negatively impact your overall business ROI key metrics. Engagely voice AI is designed in a way that if a call gets dropped in between, it can reconnect and retain the call where it was disconnected to further conclude the conversation.
Intent Recognition
Engagely voice AI comes with pre-built intents. The proprietary natural language processing (NLP) engine gives your customers the freedom to speak freely. The modern age voice bot is trained in such a way to understand colloquialisms across dialects and accents, so that the customer feels comfortable responding, instead of restricting themselves to “yes” or “no” responses.
Smart Interruption Handling
Only voice bot that supports free-flow conversations. User doesn’t need to wait till the bot completes a sentence, engagely.ai’s unique feature allows it to pause, listen, understand and respond while speaking. Thus the smart voice bot responds to customers in a natural way and seamlessly deals with their queries, interruptions, emotions, and more.
Dialects And Accents
The powerful NLU engine and multilingual speech recognition makes Engagely voice bot capable of understanding customer queries and responding in 100+ global languages irrespective of local dialects and accents. Our voice AI seamlessly understands the nuances in various languages, dialects and accents worldwide.
Speech To Text
Traditional contact centers record calls for quality purposes. The QA team will then listen to each call to analyze the quality of customer engagement to make processes better. In addition to saving a voice copy, Engagely maintains accurate and real-time text transcripts that can be used for faster quality screening and gathering deep behavioural insights that help you make better business decisions.
In-depth Analytics
Get deeper insights into your customers’ needs, preferences, and interests along with the intent and sentiments with Engagely proprietary NLU engine. Engagely’s smart AI engine understands customer’s sentiments and can take certain actions based on the sentiment such as transferring to a human agent for an angry customer or using different dialogue to subdue the situation.
Top applications of voice AI
Inbound Calling
Automate cyclic, transactional multiple inbound calls with an insightful, dynamic, human-like experience. Engagely smart voice AI accommodates multiple simultaneous calls ensuring zero waiting time for your valuable customers.
Outbound Calling
With Engagely voice automation, place outbound calling, increase the number of people contacted without scaling up the headcount, and control call conditions to reach prospects outside of regular business hours.
Effortless Amalgamation of Systems (Voice AI+IVR)
The extensive voice AI platform helps you integrate a contextual voice assistant with your existing IVR instead of replacing it. So that you can deliver high-quality customer engagement experiences with no infrastructural overhaul anymore.
Call Center Software
Engagely.ai’s call center software powered by AI-voice bots is just the right fit solution for all your call center support operations. It is designed to support omnichannel journeys from the voicebot while building personalized workflows.
What sets engagely.ai apart is, its transformative features
Faster deployment with No code bot builder
Real time processing
Seamless integration with CRM, cloud, and 3rd party applications
Cloud/ hybrid/ on-prem deployment
Fail safe mechanism
Smooth handover to human agent
Enterprise-grade security
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