Your Partner Through The Digital Age

Your Partner Through The Digital Age

May 16, 2022

5 mins read

Why Should CX Automation Be Part of Your Digital Transformation Strategy?

Research suggests that around 86 percent of customers didn’t mind paying more for a better experience. Additionally, firms earning $1 billion yearly can make an additional $700 million on average in three years by investing in better customer experience. Customer experience can offer exciting opportunities for businesses that are able to master it. But why […]

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May 16, 2022

5 mins read

Cloud Contact Center- A Must Have AI Solution That Brings Out The Best From Your Supervisors

A supervisor at a Contact Center has lots of responsibilities. Above everything, he/she ensures that the end-to-end operations are running smoothly. When it comes to handling something as uncertain as communication channels, you need more than supervision skills. You need complete access to the minutiae as well as a broad view of the entire operation.    […]

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May 16, 2022

5 mins read

Agent Assist: Empowering Agents With Real-Time Intelligent Assistance

The legacy call centers streamline the customer channels and the workforce using a robust network architecture. Each telephone line was connected to the agents creating a systematic network that worked like a charm. The agents bridged the gap between the brand and its customers with 24/7 telephone-based customer support. But the rapid rise in AI […]

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