7 mins read
AI-Powered Real-Time Agent Assist- Making Every Human Agent An Expert
“Behind every Customer Support and Experience process is an Agent.” Thus, getting customer experience right starts with your contact center agents. Contact center is the front door of your business and at the heart of the contact center are your customer support agents. Efficient customer support representatives have potential to shape customer perceptions of your brand. Thus, the need to elevate the status of customer support agents has always been very critical.
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4 mins read
ENGAGELY'S 2022 HIGHLIGHTS & THE WAY FORWARD TO 2023
What a power-packed year 2022 has been! Now since we come to the end of another exciting year, we reminisce about the amazing events and fantabulous activities that helped us achieve greater heights- and all this while constantly keeping us on our feet last year and gear ourselves with a newfound strength for the upcoming year.
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5 mins read
How is Voice AI shaping the future of customer experience?
In olden days, customers had only the phone call option, which would take them through a complicated IVR system before they could speak with an actual agent. Even after navigating through the complex menu, customers had to face long wait times with the traditional IVR system. These limitations greatly and adversely affected the customer experience. […]
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4 mins read
5 Ways Voice AI Is Revolutionizing Customer Engagement
Years ago, the concept of conversation between humans and machines may have sounded cynical, but that isn’t the case anymore. AI-powered chat bots and voice AI have come a long way as these modern and efficient tools are making customer support easy for businesses around the world. Voice AI solution is an incredible tool that […]
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