Picture this: you’ve been listening to the ‘Hold’ music for over an hour trying to reach the customer service agent. We’ve all been there and frankly, hope to never be there again. Customer support is a vital aspect of any business and is the key to ensuring customer retention in the long run as well as building brand loyalty. Businesses try various techniques to improve the quality of their customer support services but always tend to hit a dead end as the scale of their business expands. It’s at this juncture that AI-powered voice bots come in. Before we delve into the impact that intelligent voice assistants have on customer support, let’s take a look at what it actually is.
What is a Voice Bot?
An AI-powered Voice Bot is a technology that is capable of converting audio to text format using certain predefined verbal cues. The AI then enables the bot to concoct a meaningful response with the help of contextual clues. The bot’s engine subsequently converts these responses from text to audio format which is then relayed back to the user as an answer. Pretty neat, right!
Perks of using a Voice Bot for Business
Customer satisfaction is directly correlated to how fast a business can resolve issues for the users of its product or service. This is the key to long-term success. However, as a business expands, coordinating with each customer one-on-one can turn out to be quite cumbersome. The waiting times naturally increase, and companies may not have the manpower to handle it. Moreover, the issues that are raised by customers are often repetitive and require the same tactics to solve. Intelligent voice bots are built and trained to maneuver such scenarios.
Here’s how Voice AI can revolutionize customer support:
- Easy Integrations:
More often than not, incorporating new customer support technology into a company’s existing model is far from a straightforward process. There are usually multiple hoops to jump through before one can settle in on the new technology. Not with Voice AI Bots though! The deployment of Voice AI bots is pretty effortless and can be seamlessly integrated into the existing infrastructure without causing any disruptions. This will ensure that customers can enjoy the benefits of the tech in no time.
- 24/7 Support:
Most companies nowadays, both big and small, tend to have an international customer base. Therefore, they are spread across different time zones which might not coincide with the organization’s working hours. Intelligent voice assistants are capable of providing super quick solutions to customers around the clock and are gaining popularity in the digital world for this very reason.
The greatest aspect of technology and innovation is that it has broken down barriers and brought the world a little bit closer together. AI-powered voice bots can be trained to pick up and respond to queries in multiple languages. This enhances the overall quality of customer support and ensures that the appeal of the brand is maintained across the world.
- Contextual Engagement:
The age of pre-set monotonous chatbot responses is a thing of the past. Intelligent voice assistants are capable of assimilating the context of their interactions and designing responses that suit the situation. This advanced form of voice technology can be a game-changer as the personal touch will allow customers to exit the session with a smile. Contextual engagement guarantees that the performance of voice bots for customer support is on par, if not better, with that of a human agent.
Intelligent voice assistants are equipped with the ability to resolve multiple client issues at the same time. They don’t get overwhelmed by the volume of messages and are more than capable of resolving issues across the spectrum. This makes them an economical option compared to human agents. Moreover, expenses in terms of onboarding and training can also be avoided when employing voice bots for customer support.
- Reduced Customer service response time:
Overdrawn waiting or turnaround times for customer support is one of the most common issues that plague the service industry. Upon incorporating voice bots for customer support, this problem can be completely eliminated.
- Improved efficiency and productivity:
Intelligent voice assistants can work round-the-clock to ensure that customers’ needs are met in a timely manner. They can also handle peak periods without causing disruptions to workflow making AI-powered voice bots the perfect tool to ensure peak productivity levels at all times. Moreover, intelligent voice assistants require minimal monitoring or maintenance and are capable of functioning efficiently without the need for any supervision.
In a Nutshell
The voice revolution is gaining steam as the days go by and is going to be the norm in the years to come. With businesses trying to adopt customer-centric operational models, it is evident that the capabilities of voice bots are more appealing now than ever. From catering to a diverse audience to building more personalized connections, voice AI is indeed the future of brand interaction and customer experience.
Engagely.ai has helped countless businesses make the jump towards voice AI technology. The transition has acted as a catalyst for revenue generation and productivity growth for these businesses. Embrace the new age of conversational AI effortlessly with the help of Engagely.ai and ensure prompt deployment of intelligent voice assistants for your business.
Senior content developer- Marketing
Akshada Benke is a content marketer at engagely.ai with more than twelve years of experience in digital content marketing field. She describes herself as a Philomath. She is confident & professional in developing strong consumer-insights driven goals to build brand and relationships.