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Leading brands worldwide use engagely.ai to drive results
Engagely Automation Cloud
With voice-first CX automation, be there for your customers when and where they need you. The comprehensive suite of next-gen intelligent virtual assistants (IVAs) helps you flawlessly stay in touch with your customers across channels that includes voice, email and chat. The solution helps you make your customers feel important and valued with not only reactive but highly personalized engagement through smart recommendations and nudges. Our intuitive and intelligent customer engagement platform comprises ultra modern natural language processing (NLP) model that creates ‘Gold Dust’ in every single conversation you have with a customer. Engagely strives to make customer experience seamless, cost effective, and highly efficient by putting power of automation to good use.Learn More
Contact Center Cloud
Replace your traditional call centers’ painful IVRs with Engagely’s AI-ready omni-channel contact center solution for enterprises. The modern contact center software helps you maintain high productivity and efficiency of contact center operations while delivering exceptional customer experience. With unified customer experience approach, real-time reporting and analytics, easy integrations and other transformative features, Engagely caters to all your customer support and business needs. It automates and powers conversational engagement on the leading communication channels like, voice calls, conversational & visual IVR, video, email, social media, text messages, and more- all this with no additional infrastructural overhaul.Learn More
Unified Communication Cloud
The transformative solution is designed to break all your business communication silos and craft seamless CX across customer touchpoints through a unified user interface. The feature-rich solution enables optimal flexibility, convenience, speed, and efficiency to your CX workflow. The unified communication across channels is powered by customer 360 degree view, data intelligence, live chat, email ticketing, behavioral analytics, and a lot more! The communication backed by intelligence gives your customers freedom to flawlessly reach you on the channels of their choice, and agents power to seamlessly deliver delightful customer experiences.Learn more
Engagely Analytics Cloud
Delight your customers by knowing their needs more than they do. Engagely’s CX analytics cloud is one place to precisely view all your customers’ data, teams’ performance and overall business insights. The accurate and validated analytics help you un-reveal the insights in your customer data and act upon them to drive business driven decisions. The actionable insights into what your customers like or prefer based on conversation history helps you understand your customer’s intent better and drive better conversational experience.Learn More
Numbers speak louder than words
Reduced operational cost
Increase in productivity
Are bigger than your customer communication challenges
- Voice AI
- Chat Automation
- Email Bot
Human-like Experience With Voice AI
Automate end to end customer support by seamlessly integrating voice AI solution with your existing systems. Deliver life-like conversations in 100+ languages, wide range of dialects, speaking styles and emotions with Engagely voice bot. The automated speech recognition and response technology helps you drive instant, accurate & personalized customer support and engagements.
Self Serve-First Approach With Chat Automation
No more keeping your customers on hold! With CX automation, tap into the power of 24*7 customer support. Personalize customer support experience across the languages your customers speak and channels they love- be it social media channels, website, Google business messaging or mobile apps.
Let your customers get instant help with their queries with higher accuracy and efficiency without the need to interact with human agents. Address complex queries with smooth transition from the bot to the human agent if and when required.
Email Bot- Right from the incoming E-mail to closure response
Leverage the most powerful yet unexplored solution for customer support. With email bot, the entire process of reading thousands of customer mails, understanding context and sentiment, and then providing a tailor-made response to all the mails happens in a matter of seconds, without the involvement of a human agent.
Real Time Agent Assist
Meet the AI powered expert helping hand to your Agents! The bot for agents empowers them with real time support and information they need to resolve customer queries across voice & live chat. Thereby adding up to a significant boost in agents’ productivity.
The virtual assistant reads or listens to the every live conversation between the customer and the human agent. By accurately identifying the intent and sentiments, the bot further guides the agent with next-appropriate-actions and right fit recommendations. The agent assist maximizes the ability of customer support agents to handle more complex queries with improved average handling time (AHT). It helps you deliver better agent and customer experience while improving overall contact center efficiency.
Our customers love us
Nothing sounds as wonderful as happy customers' words
Given the sheer magnitude of queries possible in a banking environment, it is a challenge to design a suitable solution – this was done well by the engagely.ai team. It calls for understanding the context and detailing – well done!
CMO – FINO PAYMENTS BANK
It has been a pleasure working with engagely.ai– they bring in the skills and expertise required to deliver solutions at scale. Particularly impressed with the team working with SBI Life.
VP – SBI LIFE INSURANCE
Engagely.ai offers a customized and powerful AI based solution that every corporate must have. We are using Engagely platform and now easily driving our team for Sales, Product information, Promotion, Process knowledge at their fingertips. We found engagely.ai as the right partner for chatbot development. Great work done by Engagely team!
IT Head- HariOm Communication
To enable an easy digital journey to transact to our clients, Sanctum has partnered with engagely.ai platform to place in investment order requests. Engagely’s Live Agent solution has improved our client experience and reduced the time the team takes to respond and resolve queries. To top this, any new enhancement on the platform gets done very fast and hassle free.
Associate VP- Sanctum
Industries we serve
engagely.ai is transforming customer experience across industries
With Engagely, help your customers experience unstoppable, modern-day, and fast banking services
Enhance support and experience functions by automating and making them more efficient, accurate, and regulatory compliant
Deliver automated contextual and real time support to your customers with end to end insurance journeys automation
Let your customers experience delightful experience at each stage of a customer journey in the securities services
Travel and Hospitality
Automate CX workflows and let your guests have hassle-free and world-class experience
Discover how CX automation can help you improve quality and efficiency of care
Open up new and better ways of communication for students, teachers, parents and professionals
Exceed the ever-increasing demand for seamless connectivity, customized solutions, different range of products and services with Engagely CX automation
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Our success stories
Conversational AI To enhance Agent Training & Productivity
Client is one of India's leading banking and financial services groups, offering a wide range of financial services that encompass every sphere of life....
Enhanced Customer Engagement using WhatsApp Bot
The client is a leading InsurTech platform to purchase life and general insurance products. The client focuses on introducing and delivering value-based, innovative, and competitive solutions for their customers....