
3 mins read
How Generative AI is Personalizing Customer Experiences in E-Commerce
In the world of e-commerce, customer experience is king. As online shopping becomes an integral part of our lives, the demand for more personalized and engaging user experiences has never been higher. Needless to say, the retail sector has always been an early adapter of emerging web technologies, from AI and IoT, and now Generative […]
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4 mins read
How Generative AI Empowers Agent Assist Bots for Next-Level Customer Support
In the ever-evolving landscape of customer service, businesses are continuously seeking innovative ways to enhance the customer experience while optimizing operational efficiency. While contact centers have evolved significantly over the years, Agent assist bots have long been the cornerstone of delivering top-notch customer support. However, the emergence of generative AI has taken this to a […]
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5 mins read
How to pick and use the best knowledge base builder in 2023
Gone are the days when lengthy how-to-use product manuals and guides could be of any help. Today, both customers and customer support representatives are not at all appreciative about any sign of information overload and lack the time and energy to read through lengthy written explanations. Businesses have realized the fact that they need to […]
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