How Generative AI is Personalizing Customer Experiences in E-Commerce

In the world of e-commerce, customer experience is king. As online shopping becomes an integral part of our lives, the demand for more personalized and engaging user experiences has never been higher. Needless to say, the retail sector has always been an early adapter of emerging web technologies, from AI and IoT, and now Generative […]

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May 16, 2022

4 mins read

How Generative AI Empowers Agent Assist Bots for Next-Level Customer Support

In the ever-evolving landscape of customer service, businesses are continuously seeking innovative ways to enhance the customer experience while optimizing operational efficiency. While contact centers have evolved significantly over the years, Agent assist bots have long been the cornerstone of delivering top-notch customer support. However, the emergence of generative AI has taken this to a […]

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May 16, 2022

5 mins read

How to pick and use the best knowledge base builder in 2023

Gone are the days when lengthy how-to-use product manuals and guides could be of any help. Today, both customers and customer support representatives are not at all appreciative about any sign of information overload and lack the time and energy to read through lengthy written explanations. Businesses have realized the fact that they need to […]

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May 31, 2023

4 mins read

Unleash The Power of Engagely’s Knowledge Base Builder for Designing an Effective Knowledge Management Process

In today’s fast-paced and information-driven world, organizations are constantly striving to efficiently manage their knowledge resources. A well-designed knowledge management process, coupled with an effective knowledge base builder, can significantly enhance productivity, foster innovation, and improve decision-making within an organization. Read our blog here to learn more about- What Is A Knowledge Base Builder And […]

May 14, 2023

5 mins read

How to pick and use the best knowledge base builder in 2023

March 6, 2023

5 mins read

What Is A Knowledge Base Builder And Why Does Your Business Need It?

A knowledge base is an organized repository of information on your product, solution offerings, subject, process, and more. In simple words, building a Knowledge Base allows you to enable users to help themselves with the information they seek.

February 22, 2023

7 mins read

How To Choose The Right Contact Center Solution For Your Insurance Company?

For insurers, providing convenient, consistent, and speedy support while delivering empathetic customer experience is immensely critical. From customer onboarding to timely reminders and notifications to claim settlement, insurers are expected to deliver the highest level and mainly sentiment-driven experience at every opportunity. However, siloed legacy systems and manual CX (customer experience) workflows can pose significant barriers for insurers to meet customer and business requirements.

February 1, 2023

7 mins read

AI-Powered Real-Time Agent Assist- Making Every Human Agent An Expert

“Behind every Customer Support and Experience process is an Agent.” Thus, getting customer experience right starts with your contact center agents. Contact center is the front door of your business and at the heart of the contact center are your customer support agents. Efficient customer support representatives have potential to shape customer perceptions of your brand. Thus, the need to elevate the status of customer support agents has always been very critical.

January 4, 2023

4 mins read

ENGAGELY’S 2022 HIGHLIGHTS & THE WAY FORWARD TO 2023

What a power-packed year 2022 has been! Now since we come to the end of another exciting year, we reminisce about the amazing events and fantabulous activities that helped us achieve greater heights- and all this while constantly keeping us on our feet last year and gear ourselves with a newfound strength for the upcoming year.

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