Your Partner Through The Digital Age

Your Partner Through The Digital Age

May 16, 2022

3 mins read

CX at Scale Without Losing Empathy: Can Agentic AI Truly Mimic Human Understanding?

The Central Question In an era of hyper-automation and soaring customer expectations, businesses face a paradox: How can you deliver customer experiences at scale — instantly, across channels, 24/7 — without losing the warmth and nuance of human empathy? The answer may lie in the next frontier of AI: Agentic AI. But can it really […]

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May 16, 2022

3 mins read

Meet the Next-Gen AI in CX: Agentic AI That Thinks, Learns, and Evolves

In today’s competitive landscape, customer experience isn’t just a touchpoint—it’s the battleground for loyalty, growth, and brand perception. Yet most businesses, despite automation investments, still struggle with three chronic challenges: What’s the root cause? Traditional automation—while efficient—is reactive. It waits for the customer to raise a concern. It follows static scripts. It doesn’t adapt, evolve, […]

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May 16, 2022

4 mins read

Agentic AI: The Grandmaster Move in Customer Experience Transformation

Picture this: A chess grandmaster, deep in thought, calculates every possible move before making the perfect one. Now, imagine an AI doing the same—not in a game of chess, but in customer experience (CX) automation. This is Agentic AI, a revolutionary leap beyond traditional automation, where AI doesn’t just react; it thinks, learns, and strategizes […]

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May 16, 2022

4 mins read

Scaling Language Models and Intent Entity Models: A Glimpse into Tech Marvels Landscape! 

In the realm of artificial intelligence and natural language processing, scaling language models and intent entity models represent a significant leap forward in the quest for more intelligent and responsive systems. These advancements hold the promise of revolutionizing various industries, from BFSI to retail to healthcare and beyond. Let’s delve deeper into the fascinating world […]

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