Agentic AI: The Grandmaster Move in Customer Experience Transformation

Picture this: A chess grandmaster, deep in thought, calculates every possible move before making the perfect one. Now, imagine an AI doing the same—not in a game of chess, but in customer experience (CX) automation. This is Agentic AI, a revolutionary leap beyond traditional automation, where AI doesn’t just react; it thinks, learns, and strategizes […]

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May 16, 2022

3 mins read

What is Agentic AI and How is it Proving to be the Next Big Breakthrough for Customer Experience

Imagine trying to solve a puzzle with a missing piece. Frustrating, right? Now imagine that missing piece isn’t just about answering customer queries or managing interactions—it’s about transforming the entire customer experience by streamlining not only front-end processes but also mid and back-end operations. In a world where customers expect immediate, personalized, and consistent resolutions, […]

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May 16, 2022

5 mins read

What is Call Audit in Contact Center Modernization and Why Is It Important for Customer Experience?

Imagine walking into a contact center a decade ago. Supervisors shuffled through piles of calls, randomly picking a few to evaluate. It was tedious, inconsistent, and missed the bigger picture. Fast forward to today, and the game has changed—thanks to Call Audit Solution. If you’re wondering what call audit is and why it’s critical for […]

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May 16, 2022

4 mins read

Scaling Language Models and Intent Entity Models: A Glimpse into Tech Marvels Landscape!

In the realm of artificial intelligence and natural language processing, scaling language models and intent entity models represent a significant leap forward in the quest for more intelligent and responsive systems. These advancements hold the promise of revolutionizing various industries, from BFSI to retail to healthcare and beyond. Let’s delve deeper into the fascinating world […]

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