
3 mins read
How Gen AI-Powered Automation is Transforming CX
In the ever-evolving world of customer experience (CX), businesses are constantly seeking innovative ways to enhance interactions and exceed customer expectations. One groundbreaking technology driving this transformation is generative AI-powered automation. By harnessing the capabilities of generative AI, businesses are revolutionizing CX, delivering personalized experiences, and reshaping the way they engage with customers. In this […]
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7 mins read
What Is Generative AI And How Does It Work
In last few years, artificial intelligence (AI) has made remarkable progress in various domains. One super exciting area of AI is Generative AI for a few very good reasons. Generative AI models, like OpenAI’s GPT (Generative Pre-trained Transformer) models, have garnered significant attention for their ability to generate coherent and creative outputs. In this blog, […]
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6 mins read
Engagely Connect- The Game Changer Live Chat Mobile App for New Age Customer Support Agents
Remote work is here to stay and will increase into 2023, Experts say- Forbes The impetus for working from home has elevated considerably during and post pandemic. Today, more employers as well as employees say they have opted for remote work by choice rather than necessity. Post pandemic remote work has emerged as permanent fixture […]
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5 mins read
How to pick and use the best knowledge base builder in 2023
Gone are the days when lengthy how-to-use product manuals and guides could be of any help. Today, both customers and customer support representatives are not at all appreciative about any sign of information overload and lack the time and energy to read through lengthy written explanations. Businesses have realized the fact that they need to […]
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