5 mins read
What Is A Knowledge Base Builder And Why Does Your Business Need It?
A knowledge base is an organized repository of information on your product, solution offerings, subject, process, and more. In simple words, building a Knowledge Base allows you to enable users to help themselves with the information they seek.
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7 mins read
AI-Powered Real-Time Agent Assist- Making Every Human Agent An Expert
“Behind every Customer Support and Experience process is an Agent.” Thus, getting customer experience right starts with your contact center agents. Contact center is the front door of your business and at the heart of the contact center are your customer support agents. Efficient customer support representatives have potential to shape customer perceptions of your brand. Thus, the need to elevate the status of customer support agents has always been very critical.
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5 mins read
How is Voice AI shaping the future of customer experience?
In olden days, customers had only the phone call option, which would take them through a complicated IVR system before they could speak with an actual agent. Even after navigating through the complex menu, customers had to face long wait times with the traditional IVR system. These limitations greatly and adversely affected the customer experience. […]
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7 mins read
How To Choose The Right Contact Center Solution For Your Insurance Company?
For insurers, providing convenient, consistent, and speedy support while delivering empathetic customer experience is immensely critical. From customer onboarding to timely reminders and notifications to claim settlement, insurers are expected to deliver the highest level and mainly sentiment-driven experience at every opportunity. However, siloed legacy systems and manual CX (customer experience) workflows can pose significant barriers for insurers to meet customer and business requirements.
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