How Gen AI-Powered Automation is Transforming CX

In the ever-evolving world of customer experience (CX), businesses are constantly seeking innovative ways to enhance interactions and exceed customer expectations. One groundbreaking technology driving this transformation is generative AI-powered automation. By harnessing the capabilities of generative AI, businesses are revolutionizing CX, delivering personalized experiences, and reshaping the way they engage with customers. In this […]

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May 16, 2022

7 mins read

What Is Generative AI And How Does It Work

In last few years, artificial intelligence (AI) has made remarkable progress in various domains. One super exciting area of AI is Generative AI for a few very good reasons. Generative AI models, like OpenAI’s GPT (Generative Pre-trained Transformer) models, have garnered significant attention for their ability to generate coherent and creative outputs. In this blog, […]

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May 16, 2022

6 mins read

Engagely Connect- The Game Changer Live Chat Mobile App for New Age Customer Support Agents

Remote work is here to stay and will increase into 2023, Experts say- Forbes The impetus for working from home has elevated considerably during and post pandemic. Today, more employers as well as employees say they have opted for remote work by choice rather than necessity. Post pandemic remote work has emerged as permanent fixture […]

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May 16, 2022

5 mins read

How to pick and use the best knowledge base builder in 2023

Gone are the days when lengthy how-to-use product manuals and guides could be of any help. Today, both customers and customer support representatives are not at all appreciative about any sign of information overload and lack the time and energy to read through lengthy written explanations. Businesses have realized the fact that they need to […]

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May 24, 2022

5 mins read

The future of call centres: cloud-based contact centre

The future of call centres: cloud-based contact centre A call centre is a key component of the overall customer experience. Most customers prefer to call directly via phone and speak to a customer care representative for their queries and concerns because it is much more convenient than other forms of communication. You don’t have to fill […]

May 17, 2022

5 mins read

Cloud Contact Center- A Must Have AI Solution That Brings Out The Best From Your Supervisors

A supervisor at a Contact Center has lots of responsibilities. Above everything, he/she ensures that the end-to-end operations are running smoothly. When it comes to handling something as uncertain as communication channels, you need more than supervision skills. You need complete access to the minutiae as well as a broad view of the entire operation. […]

May 6, 2022

5 mins read

How Employing CX Automation Can Transform Your Contact Center

Efficient, interactive, and quick customer support is crucial for a business to meet the modern customer experience demands. Customers are likely to prefer to continue business with the organization that offers a positive customer service experience. So if you want your business to grow fast, you need to put the pedal to the metal with […]

April 29, 2022

3 mins read

Voice Bot In Contact Center Cloud – The Future of Contact Centers Is Here

In call centers, during the peak hours, customer agents are swamped with customer queries. They are forced to leave some calls due to strained bandwidth. Naturally, the customers feel ignored. Now, that is the last thing you want your potential customer to feel. It is a fact that call centers struggle to meet the ever-rising […]

April 19, 2022

4 mins read

Proactive Engagement: Stay One Step Ahead Of Your Customers

Customers seek solutions to their queries. The customer support process aims at making this journey as smooth as possible. This system (reactive engagement) demands participation from the customers to navigate through each checkpoint. As the customers are subjected to their own will to find the best channel for seamless solutions, this system does not guarantee […]

April 13, 2022

5 mins read

Agent Assist: Empowering Agents With Real-Time Intelligent Assistance

The legacy call centers streamline the customer channels and the workforce using a robust network architecture. Each telephone line was connected to the agents creating a systematic network that worked like a charm. The agents bridged the gap between the brand and its customers with 24/7 telephone-based customer support. But the rapid rise in AI […]

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How Gen AI-Powered Automation is Transforming CX

What Is Generative AI And How Does It Work

Engagely Connect- The Game Changer Live Chat Mobile App for New Age Customer Support Agents

How to pick and use the best knowledge base builder in 2023

Recent blogs

Take the first step toward AI-first experience automation.