Four Reasons to Choose Engagely's Voice Bot Powered by Generative AI for Customer Support Automation for your Enterprise

Unlock the full potential of your enterprise's customer support with Engagely's Voice Bot powered by generative AI. In this blog, we delve into four key reasons why this innovative technology is the ultimate choice for automating your customer support. From boosting efficiency and reducing costs to enhancing customer satisfaction and providing seamless interactions, discover how Engagely's Voice Bot can transform your support operations.

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May 16, 2022

4 mins read

Unleash the power of Engagely’s Knowledge Base Builder for designing an effective knowledge management process

Discover the transformative capabilities of Engagely’s Knowledge Base Builder, designed to revolutionize your knowledge management process. Empower your team with a robust platform that streamlines information storage, retrieval, and updates, ensuring seamless customer interactions. Stay ahead in customer support with a dynamic knowledge base that adapts to evolving needs, enhancing efficiency and satisfaction.

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May 16, 2022

4 mins read

Multichannel vs. Omnichannel powered by Generative AI Engagement: What's the difference?

In the realm of customer engagement, the distinction between omnichannel and multichannel strategies is crucial yet often misunderstood. While multichannel approaches offer customers various touchpoints, each operating independently, omnichannel strategies integrate these channels into a cohesive, seamless experience. Powered by Generative AI, these approaches not only streamline customer interactions but also enhance personalization and efficiency across every touchpoint. Dive into our exploration to uncover how these strategies can redefine your customer engagement efforts.

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May 16, 2022

4 mins read

Scaling Language Models and Intent Entity Models: A Glimpse into Tech Marvels Landscape!

In the realm of artificial intelligence and natural language processing, scaling language models and intent entity models represent a significant leap forward in the quest for more intelligent and responsive systems. These advancements hold the promise of revolutionizing various industries, from BFSI to retail to healthcare and beyond. Let’s delve deeper into the fascinating world […]

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June 21, 2023

6 mins read

Engagely Connect- The Game Changer Live Chat Mobile App for New Age Customer Support Agents

Remote work is here to stay and will increase into 2023, Experts say- Forbes The impetus for working from home has elevated considerably during and post pandemic. Today, more employers as well as employees say they have opted for remote work by choice rather than necessity. Post pandemic remote work has emerged as permanent fixture […]

May 31, 2023

4 mins read

Unleash The Power of Engagely’s Knowledge Base Builder for Designing an Effective Knowledge Management Process

In today’s fast-paced and information-driven world, organizations are constantly striving to efficiently manage their knowledge resources. A well-designed knowledge management process, coupled with an effective knowledge base builder, can significantly enhance productivity, foster innovation, and improve decision-making within an organization. Read our blog here to learn more about- What Is A Knowledge Base Builder And […]

May 14, 2023

5 mins read

How to pick and use the best knowledge base builder in 2023

Gone are the days when lengthy how-to-use product manuals and guides could be of any help. Today, both customers and customer support representatives are not at all appreciative about any sign of information overload and lack the time and energy to read through lengthy written explanations. Businesses have realized the fact that they need to […]

March 6, 2023

5 mins read

What Is A Knowledge Base Builder And Why Does Your Business Need It?

A knowledge base is an organized repository of information on your product, solution offerings, subject, process, and more. In simple words, building a Knowledge Base allows you to enable users to help themselves with the information they seek.

February 22, 2023

7 mins read

How To Choose The Right Contact Center Solution For Your Insurance Company?

For insurers, providing convenient, consistent, and speedy support while delivering empathetic customer experience is immensely critical. From customer onboarding to timely reminders and notifications to claim settlement, insurers are expected to deliver the highest level and mainly sentiment-driven experience at every opportunity. However, siloed legacy systems and manual CX (customer experience) workflows can pose significant barriers for insurers to meet customer and business requirements.

February 1, 2023

7 mins read

AI-Powered Real-Time Agent Assist- Making Every Human Agent An Expert

“Behind every Customer Support and Experience process is an Agent.” Thus, getting customer experience right starts with your contact center agents. Contact center is the front door of your business and at the heart of the contact center are your customer support agents. Efficient customer support representatives have potential to shape customer perceptions of your brand. Thus, the need to elevate the status of customer support agents has always been very critical.

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